May 2026
NPS
8.3
↑ +0.5 vs prev
AVG SATISFACTION
3.9 / 5
→ stable
UPSELL POTENTIAL
€220k
4 accounts identified
TEAM ENPS
59
↑ +4 vs prev

Portfolio overview

May 2026 · 35 client accounts

Revenue under management
€1.97M
No change vs prev 6m
Attrition (rolling)
0%
0 lost · 6 mo
35
clients
  • 2Poor — at risk
  • 4Watch
  • 29Good

Portfolio health trend

Revenue by status · last 6 months

  • Good
  • Watch
  • Risk

Customers at risk

See all →
6
accounts at risk
12
concerns raised
  • DO
    DNA Oyj
    Scope confusion Victor: unclear priorities No kickoff after change
    Poor €285k
  • KO
    Kone Oyj
    Delivery delays Alice: capacity plan in progress
    Poor €257k
  • FO
    Fortum
    Response speed Burnout signal from expert
    Watch €220k
  • EL
    Elisa
    Communication frequency
    Watch €148k

People at risk

4
people at risk
11
concerns raised
OWNERS AT RISK
See all →
  • MK
    Maria K.
    Scope creep · Nokia Onboarding gap · Neste Resource shortfall · DNA Oyj
    Stretched
EXPERTS AT RISK
See all →
  • VB
    Victor Bernard
    Burnout signal Stretched across 3 accounts
    eNPS ↓
  • CG
    Charlotte Garnier
    Tooling gap Onboarding incomplete
    eNPS ↓
  • LL
    Louise Laurent
    eNPS dropped Feedback overdue
    Watch
All clients · 35 accounts
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