May 2026
NPS
8.3
↑ +0.5 vs prev
AVG SATISFACTION
3.9 / 5
→ stable
UPSELL POTENTIAL
€220k
4 accounts identified
TEAM ENPS
59
↑ +4 vs prev

Portfolio overview

May 2026 · 35 client accounts

Revenue under management
€1.97M
No change vs prev 6m
Attrition (rolling)
0%
0 lost · 6 mo
35
clients
  • 2Poor — at risk
  • 4Watch
  • 29Good

Portfolio health trend

Revenue by status · last 6 months

  • Good
  • Watch
  • Risk

Customers at risk

See all →
6
accounts at risk
12
concerns raised
TOP AT-RISK ACCOUNTS
  • DO DNA Oyj Poor
  • KO Kone Oyj Poor
  • FO Fortum Watch
TOP CONCERNS
Response speed · 4 accounts
Delivery delays · 2 accounts

Experts at risk

See all →
3
experts at risk
8
concerns raised
EXPERTS AT RISK
  • VB Victor Bernard eNPS ↓
  • CG Charlotte Garnier eNPS ↓
  • LL Louise Laurent Watch
TOP CONCERNS
Burnout signal · Fortum, Kone
Tooling gap · DNA Oyj

Owners at risk

See all →
1
owners at risk
3
concerns raised
OWNERS AT RISK
  • MK Maria K. Stretched
TOP CONCERNS
Scope creep · Nokia
Onboarding gap · Neste
Resource shortfall · DNA Oyj
All clients · 35 accounts
NAME CUSTOMER INTERNAL ACCOUNT OWNER ARR UPSELL LAST FEEDBACK