Asiakaspalaute ja asiantuntija-arvio · 2/2 (100%) · Complete · 20 elo – 27 elo 2025
Is the collaboration running smoothly? (1–5)
JVJoel Vuorinen3 / 5
MLMatilda Leppänen3 / 5
Is account management running smoothly? (1–5)
JVJoel Vuorinen3 / 5
"Generally ok, but response time on urgent issues could be faster."
MLMatilda Leppänen2 / 5
"We feel like we're chasing updates rather than receiving them proactively."
What is working well?
JVJoel VuorinenClear plansClear communication
MLMatilda LeppänenUnderstanding needs
What should be developed?
JVJoel VuorinenInnovativity
MLMatilda LeppänenProactivity
Are the specialists performing well?
JVJoel Vuorinen
"Skills are strong, but we'd like to see more creative initiative from the team."
MLMatilda Leppänen
"To be blunt, the problem is Marcus Niemi. He shows up to meetings unprepared, his work has
been consistently sloppy, and I've completely lost confidence in him. Either he goes, or we'll
have to reconsider the whole arrangement. The rest of the team is fine."
AG
Alice Garnier
· asiakasvastuullinen
"This is harshly put — please focus on the substance (meeting preparation
and delivery quality) and set the tone aside. I'm handling the relationship side with the
customer directly, and we'll go through this together in our next team check-in."
Have previous issues been resolved?
MLMatilda Leppänen
"The deadline issues from last quarter have not been fully resolved — we still see delays."