"Client doesn't know what we're working on. Updates feel irregular and vague."

"We're chasing updates rather than receiving them proactively."

"Generally ok, but response time on urgent issues could be faster."

"Team doesn't know who owns which deliverables since the scope change."

"Capacity too tight — consistently finishing at the last minute. Pace is unsustainable."

"Would like more proactive updates between formal meetings."

"We've had to chase for answers on urgent matters more than once."

"The team's stretched across too many accounts — Kone's deliverables are slipping as a result."

"We're still not fully confident on timelines after last quarter's delivery issue."

"We'd appreciate more proactive updates between the formal meetings."

"I'm feeling stretched on this account — my eNPS has dropped and I'm running close to capacity."