Client does not know what we are working on — no clear progress updates since scope change in April

Unclear responsibilities after scope change — team does not know who owns which deliverables

No kickoff meeting held after scope change — client expectations were never formally reset

Satisfaction dropped from 4 to 2 — significant deterioration over the last two feedback rounds

Response time too slow on urgent matters — client has had to chase for answers on multiple occasions

Schedule pressure causing delivery delays — specialist team stretched across too many accounts simultaneously

Previous delivery issue from last quarter not fully resolved — client still concerned about timeline reliability

Communication frequency feels insufficient — client would like more proactive updates between formal meetings

Expert showing signs of burnout on this account — eNPS dropped 3 points, mentions feeling stretched