⚑Risks5 signals

Severity no view

Signal

Customer

Internal

Owner

Last activity

Scope confusion — client unclear what we're working on

3 weeks agoShow feedback →

›

Person	Source	Comment	When
JV Joel Vuorinen	Customer	"Client doesn't know what we're working on. Updates feel irregular and vague."	2 months ago	›
ML Matilda Leppänen	Customer	"We're chasing updates rather than receiving them proactively."	7 weeks ago	›
VB Victor Bernard	Internal	"Scope change handover wasn't done — team's making assumptions on briefs."	7 weeks ago	›
AK Anna Korhonen	Internal	"Same. Three different briefs floating around between team members."	6 weeks ago	›
AG Alice Garnier	Owner	"Aligned. Booking reset meeting with client next week."	3 weeks ago	›

Response time too slow on urgent matters

3 weeks agoShow feedback →

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Source mentions · 1

Joel Vuorinen · 2026-02-08

"Generally ok, but response time on urgent issues could be faster."

Internal counter-evaluations · 2

Person	Date	Severity	Trend	Comment
TR Tony Rhonda	2026-04-29	Medium	→	"Capacity issue — covered in own-work feedback. Pace is unsustainable."
AG Alice Garnier AM	2026-05-09	Medium	→	"Comment logged. Capacity plan in progress for Q3."

Unclear responsibilities after scope change

3 weeks agoShow feedback →

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Source mentions · 1

Victor Bernard · Internal · 2026-04-15

"Team doesn't know who owns which deliverables since the scope change."

Internal counter-evaluations · 3 · mixed

Person	Date	Severity	Trend	Comment
AK Anna Korhonen	2026-04-22	High	↑	"Confirmed. We need a proper kickoff to reset roles."
TR Tony Rhonda	2026-04-29	Medium	↓	"Workable for now — temporary while we settle. Not critical."
AG Alice Garnier AM	2026-05-07	High	↑	"Will schedule reset session this week. Cannot let this slide."

Burnout signal from expert on this account

3 weeks agoShow feedback →

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Source mentions · 1

Tony Rhonda · Internal · 2026-04-01

"Capacity too tight — consistently finishing at the last minute. Pace is unsustainable."

Internal counter-evaluations · 2

Person	Date	Severity	Trend	Comment
VB Victor Bernard	2026-04-15	High	↑	"Seeing the same — Tony's not the only one. Need workload review."
AK Anna Korhonen	2026-04-22	Medium	→	"Workload manageable on my side but deadlines slipping across the team."

Communication frequency — client wants more proactive updates

3 weeks agoShow feedback →

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Source mentions · 1

Matilda Leppänen · Customer · 2026-04-22

"Would like more proactive updates between formal meetings."

Internal counter-evaluations · 1

Person	Date	Severity	Trend	Comment
AG Alice Garnier AM	2026-05-08	Low	→	"Noted. Will add a monthly check-in to cadence."

✦Opportunities3 signals

Value no view

Signal

Customer

Internal

Owner

Last activity

New product launch — client wants campaign support

3 weeks agoShow feedback →

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Person	Source	Comment	When
JV Joel Vuorinen	Customer	"Q3 product launch coming up — need extra campaign support for the launch period."	3 weeks ago	›
ML Matilda Leppänen	Customer	"CMO has been clear about wanting bigger creative for the launch."	3 weeks ago	›
VB Victor Bernard	Internal	"Already thinking about resource allocation. Worth pursuing as full campaign package."	3 weeks ago	›
AG Alice Garnier	Owner	"Pitch the full campaign package now — timing matches our capacity."	3 weeks ago	›

Summer resourcing gap — agency could fill the gap

3 weeks agoShow feedback →

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Source mentions · 1

Victor Bernard · Internal · 2026-04-29

"Customer mentioned summer resourcing gaps — we could fill those with creative support."

Internal counter-evaluations · 2

Person	Date	Value	Trend	Comment
AK Anna Korhonen	2026-05-02	High	↑	"Worth pursuing — we have capacity if scheduled right."
AG Alice Garnier AM	2026-05-07	High	↑	"Will raise with client this week. Strong fit with their needs."

Strategic review session interest (CMO)

4 weeks agoShow feedback →

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Source mentions · 1

Joel Vuorinen · Customer · 2026-05-06

"CMO has expressed interest in a strategic review session — looking at brand positioning."

Internal counter-evaluations · 0

No internal view yet — not raised in this round.

SWOT(E) analysis

Strengths

Strong creative output and fresh ideas⤢

Clear plans and reliable scheduling on core work⤢

Expert team with deep skills⤢

Stable account relationship, QBR cadence maintained⤢

Weaknesses

Proactivity: team waits to be asked rather than leading⤢

Schedule pressure causing late deliverables⤢

Unclear responsibilities since the scope change⤢

Opportunities

Q3 product launch: full campaign package⤢

Summer resourcing gap we could fill⤢

Strategic review session with CMO⤢

Threats

Slow response on urgent matters eroding trust⤢

Expert burnout risk could affect delivery quality⤢

Expectations

More proactive updates between meetings⤢

Maintain creative freshness as engagement matures⤢

DNA Oyj