Alice Garnier

Client Lead · Account Owner

Fair overall

Customer ratings of Alice

Kone Oyj — Emma Morel5/5

Kone Oyj — contact 23/5

DNA Oyj — contact 14/5

Fazer — contact 14/5

Nokia — contact 15/5

Average score 4.2 / 5

⚙ Account management analysis all sources

Customer average 4.2/5 — solid account management performance

Internal experts flag response speed on Kone Oyj as a concern — client also flagged this Aligned signal

DNA Oyj unclear after scope change — both internal and Alice herself flag this Watch

Proactivity and meeting preparation praised across Kone and Nokia Strength

Alice rates herself 3/5 on DNA Oyj — honest self-assessment, plan in place

Accounts

managed

At risk

accounts

eNPS

↓ −1

Customer source

Fair

Question asked: How satisfied are you with the account management of this collaboration?

janfebmaraprmayjun

Response speed

Flagged by Kone Oyj contact 2 — needs same-day replies on urgent matters

Proactivity

Praised by Emma Morel and Nokia contact — Alice brings agenda and follows up without reminders

Internal source

Fair

Question asked: How is Alice performing in account management on your shared accounts?

sepoctnovdecfebmay

Kone Oyj — response speed concern

Victor and Charlotte both flag that Alice's response time on Kone creates pressure on the team

DNA Oyj — unclear direction

Victor flagged unclear expectations after scope change — team unsure of priorities

Nokia — strong management

Hugo Martin: Alice gives clear briefs and responds fast — best account management I work with

Account owner source

Good

⊕ Alice's self-assessment per account

Question asked: How is your account management going with each client? (1–5) + what could you improve?

sepoctnovdecfebmay

DNA Oyj — self-rated 3/5

Alice acknowledges the scope change created confusion — kickoff meeting scheduled to fix it

Kone Oyj — self-rated 4/5

Strong relationship but noting response speed as own improvement area

Customer source — how clients rate Alice's account management

5 responses · 4 accounts · May 2026

⚙ Analysis — why customer source is Fair

Average 4.2/5 — strong baseline across accounts

Kone Oyj contact 2 rates 3/5 — response speed pulls the average down

Nokia and Fazer contacts praise Alice's proactivity and reliability

How satisfied are you with the account management of this collaboration? (1–5)

Kone Oyj

Emma Morel

5/5

"Alice always comes prepared, follows up without reminders and keeps us informed. Excellent account management."

Contact 2

3/5

"Good overall but response time on urgent matters needs to be faster. I sometimes wait until the next day."

DNA Oyj

Contact 1

4/5

"Alice is reliable and keeps things running even when things get complicated on our side. We trust her."

Fazer

Contact 1

4/5

"Very professional and proactive. I always know what is happening and what comes next."

Nokia

Contact 1

5/5

"Best account manager we have worked with. Clear, fast and always one step ahead."

Internal source — how experts rate Alice's account management per account

4 expert responses · May 2026

⚙ Analysis — why internal source is Fair

Two experts flag response speed on Kone Oyj — aligns with customer signal, confirms real issue

DNA Oyj team unclear on direction after scope change — Alice hasn't communicated the new plan internally yet

Nokia rated as best-managed account by expert — strong internal reputation there

How is Alice Garnier performing in account management on your shared accounts? (1–5)

Kone Oyj

Victor Bernard

3/5

"Alice is great in meetings but when we need a fast decision between meetings, we sometimes wait too long. It creates pressure on delivery."

Charlotte Garnier

4/5

"Good account management overall. I would appreciate faster sign-off on deliverables — sometimes waiting 2 days for approval that could be given in 10 minutes."

DNA Oyj

Victor Bernard

2/5

"Since the scope change I don't know what the client actually wants anymore. I haven't received a clear brief or updated priorities from Alice. It is making it hard to deliver confidently."

Nokia

Hugo Martin

5/5

"Alice gives clear briefs, responds fast and always knows what the client wants. Best account management I work with on any of my accounts."

Fazer

Sophie Renard

4/5

"Solid account management. Alice communicates clearly and the client relationship feels stable. No major issues to flag."

Account owner source — Alice's self-assessment per client

Alice Garnier · self-reported · May 2026

⚙ Analysis — why account owner source is Good

Alice is honest about DNA Oyj weakness — self-awareness is a positive sign, not a red flag

All at-risk accounts have a concrete improvement action identified by Alice herself

Response speed on Kone is acknowledged — no plan yet beyond awareness

How is your account management going with each client? (1–5)

+ Is there something you could improve here?

Kone Oyj

4 / 5 "Strong relationship, Emma is great to work with. The team is delivering well despite some capacity pressure."

What could you improve?

"I need to improve my response speed when the team or client needs a fast decision. I will set a rule for myself: any message flagged urgent gets a reply within 2 hours, even if just to say I'm on it."

DNA Oyj

3 / 5 "Honest answer — the scope change in April created confusion I haven't fully resolved. The client still trusts us but the internal team needs clearer direction from me."

What could you improve?

"I will hold a proper kickoff next week to reset expectations with both the team and the client. I should have done this immediately after the scope change — I'll remember this lesson."

Nokia

5 / 5 "This account is running exactly as it should. Clear briefs, fast feedback loop, happy client and a motivated team."

What could you improve?

"Could explore whether there are expansion opportunities I haven't brought up yet. The relationship is strong enough to have that conversation."

Fazer

4 / 5 "Stable and solid. Good collaboration between the team and the client."

What could you improve?

"Could be more proactive in suggesting new ideas to the client. Right now I mainly respond to their requests — I'd like to shift to bringing more to the table unprompted."