DNA Oyj — customer feedback round Held before internal handoff
Review 1 of 2
In this round
Decide visibility — Matilda's answer mentioning Marcus Niemi
Q5 · personal criticism
Undecided → hide
Decide the flagged item and how the round continues — it's one decision.
Customer feedback
2/2 responses · 20 Aug – 27 Aug 2025 · analysis complete
Is the collaboration running smoothly? (1–5)
JV
Joel Vuorinen
3 / 5
ML
Matilda Leppänen
3 / 5
Is account management running smoothly? (1–5)
JV
Joel Vuorinen
3 / 5
Generally ok, but response time on urgent issues could be faster.
ML
Matilda Leppänen
2 / 5
We feel like we're chasing updates rather than receiving them proactively.
What is working well?
JV
Joel Vuorinen
Clear plansClear communication
ML
Matilda Leppänen
Understanding needs
What should be developed?
JV
Joel Vuorinen
Innovativity
ML
Matilda Leppänen
Proactivity
Are the specialists performing well?
JV
Joel Vuorinen
Skills are strong, but we'd like to see more creative initiative from the team.
⚑ Flagged for your review
ML
Matilda Leppänen
To be blunt, the problem is Marcus Niemi. He shows up to meetings unprepared, his work has been consistently sloppy, and I've completely lost confidence in him. Either he goes, or we'll have to reconsider the whole arrangement. The rest of the team is fine.
Why flagged: names Marcus Niemi (your expert) · non-constructive tone
Task: what does the internal stage see?
● UNDECIDED
Shown to the experts alongside this answer.
Have previous issues been resolved?
ML
Matilda Leppänen
The deadline issues from last quarter have not been fully resolved — we still see delays.
Demo